You have the right to cancel this contract within 14 days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, other than the carrier, has or has taken possession of the last goods.

To exercise your right of revocation, you must send us a notice:

Vinscent GmbH

Rosenthaler Straße 72 A, c/o St. Oberholz GmbH

10119 Berlin, Germany

Contact:

E-mail: info@vinscentwines.de

By means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. For this purpose, you can use the downloadable cancellation form, which, however, is not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiration of the withdrawal period.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to distance contracts for the delivery of audio or video recordings or software in a sealed package if the seal has been removed after delivery.

The right of withdrawal does not apply to contracts for the delivery of goods that are likely to spoil quickly or whose expiration date would be quickly exceeded.

For the exchange to be effective, the return process shall be carried out as follows:

Courier shipment.

Through our courier company, fill out the product return form and provide the following information:

• Personal details such as name, contact number.
• Email bottle numbering details
• Bank details to return the money.

Then follow the link below:

https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=879b38f11d994719fc0b1ac3b75cea31d4c5d6673f14ddc693251597ea11012e
Enter your details, generate the QR code and take the package to the nearest parcel station or DHL postal service.

The cost is our responsibility.

If it is a kit/package, the return of the product is complete and not for individual products.

To ensure product integrity during transit, products must be returned in the same packaging in which they were received.